GoGo Taxi Privacy Policy

GoGo Taxi ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

1. Information We Collect

1.1 Personal Information

• Account Information: Name, email address, phone number, profile picture
• Payment Information: Credit/debit card details, payment history (processed securely through third-party payment processors)
• Identity Verification: Government-issued ID for driver verification (drivers only)

1.2 Location Information

• Real-time Location: GPS coordinates to match you with nearby drivers and provide navigation
• Trip History: Pickup and drop-off locations for completed rides
• Location Permissions: We request location access to provide our core services

1.3 Device and Usage Information

• Device Information: Device type, operating system, unique device identifiers
• App Usage: Features used, time spent in app, crash reports
• Communication: Messages between riders and drivers, customer support interactions

2. How We Use Your Information

2.1 Core Services

• Connect riders with drivers for transportation services
• Process payments and calculate fares
• Provide navigation and route optimization
• Send ride confirmations and updates

2.2 Safety and Security

• Verify driver and rider identities
• Monitor for fraudulent activities
• Investigate incidents and safety concerns
• Comply with legal requirements and law enforcement requests

2.3 Improvement and Communication

• Improve app functionality and user experience
• Send service updates and promotional messages
• Conduct research and analytics
• Provide customer support

3. Information Sharing

3.1 With Drivers and Riders

• Share necessary information to facilitate rides (name, pickup location, contact details)
• Driver and rider ratings and feedback

3.2 With Third-Party Service Providers

• Payment Processors: To handle secure payment transactions
• Maps and Navigation: Google Maps, Apple Maps for location services
• Cloud Storage: For secure data storage and backup
• Analytics: To improve app performance and user experience

3.3 Legal Requirements

We may disclose your information when required by law, court order, or government request, or to protect our rights, property, and safety.

4. Data Security

4.1 Security Measures

• Encryption of sensitive data in transit and at rest
• Secure servers with restricted access
• Regular security audits and updates
• Employee training on data protection

4.2 Payment Security

We use industry-standard encryption and work with PCI DSS compliant payment processors. We do not store complete credit card numbers on our servers.

5. Your Rights and Choices

5.1 Access and Control

• Account Information: Update your profile information anytime in the app
• Location Services: Disable location access in device settings (may limit app functionality)
• Communications: Opt out of promotional emails and notifications

5.2 Data Requests

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Portability: Request data in a portable format

6. Data Retention

6.1 Retention Periods

• Account Information: Retained while your account is active
• Trip History: Retained for 7 years for legal and tax purposes
• Location Data: Retained for 1 year unless required for legal purposes
• Payment Information: Retained as required by financial regulations

6.2 Deletion Policy

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

7. Children's Privacy

GoGo Taxi is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover that a child under 18 has provided us with personal information, we will promptly delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.

9. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before providing any information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through the app or by email. Your continued use of the service after changes become effective constitutes acceptance of the updated policy.

11. Contact Information

12. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie preferences through your device settings.